Return and refund of command
Return and refund of command
On this page, you will find the procedure and all the steps in order to effectuate the return and refund of a command.
Rappelez-vous que vous avez 14 jours para revoyer la commande depuis sa livraison ! Les frais de retour seront à la charge du client demandeur.
Key points for returning a product:
- Fermer et sceller correctly de la produit à retourner.
- Send an email to sales@trapperstore.com with the order number and return products.
- Send the order to the address below, using the company "Le Post". Our recommendations for using the economical shipping method "Colissimo - standard". The shipping costs for the return of the product will be charged to the customer requesting.
- Please send to sales@trapperstore.com a shipping justification from the Post Office and the shipping coût. Include the suivi number.
- With the shipping/coût justification and receipt of the order by the Post Office, the total refund will be effected by the payment method used by the order.
The refund will not be done without the following:
- The packaging is not correctly sealed or sealed, and cannot be shipped.
- The product is endommaged by the final customer.
- The client does not attach the shipping justification by email/WhatsApp.
Shipping address:
Prenom: Jesus
Name: Panabera Olive
Address:
TRINXANT STREET 65, 5-3.
08026 BARCELONA
BARCELONA
Email: sales@trapperstore.com
Telephone (in case of demand): 685 07 16 49
Detailed guide for changing a product:
To effect the return of a product, it will be necessary to return the product via the message company "Le post". We recommend using the Correos España method and the " Colissimo - standard " shipping method. To be able to effect the return, we will inform you that you will send the products to our Post Office address that we will inform you about the suite. It is important that the order is correctly prepared and scelled. Additionally, veuillez include all correct products without faults.
Once the shipment has been completed,
- We will now take a preview or capture the message that the shipment returns to the effectué (Image of the preview, payment, etc.).
- With this check and verification by Correos that the order is in good condition and can be shipped, our procedures will refund the total cost of the order.
Before sending the return, please reply to the email address of sales@trapperstore.com with the following information:
- Command number.
- Products that you return.